Product Care + Warranty
Rustic Furniture Care:
- Use coasters and place-mats at all times to preserve the beauty of the finish.
- Wipe up spills immediately.
- Avoid direct sunlight as this can discolour the furniture.
- Regular application of an orange or lemon based oil wax will keep your furniture nourished and dazzling.
- Avoid using alcohol, paint thinners, or paint removers, as these will ruin the finishes.
- Keep furniture away from any direct heat sources, and use a vent shield on heat registers.
- Ideal temperature of 20-22 degrees Celsius and humidity of 50-55% are optimum for our furniture. Using a humidifier in the winter and an air conditioner in the summer will help to eliminate cracking.
Warranty and Return Policy:
We have a 30 day warranty which we offer either exchange or full refund on all Rustic Furniture at Creative Visions in the case of manufacturer defects only.
Here are some occurrences which may happen and are not considered to be manufacturers defects:
Oxidizing of the iron hardware over time is not a defect, as they are intended to oxidize over time; adding to the authenticity of the furniture.
Creative Vision's Rustic Furniture is crafted from 100% Brazilian and Mexican pine, so variations in colour due to unique grain patterns and knots are normal.
Due to humidity and temperature changes, cracks can occur. These will in no way damage the integrity of the products, actually adding to their authenticity.